CUSTOMER SERVICE

MF Distributions Inc. Shipping and Tax Policy
Shipping and handling charges are added to all product orders.

Shipping & Handling Rates
Shipping rates are based on the shipping methods you request and are calculated when you place your order. Our shipping rates are obtained directly from our shipping vendors and we make all efforts to ensure it to be as accurate as possible.

Shipping Times
Typically, orders are normally shipped in 1-3 business days. For more accurate and up to date information, please contact us. info@orangeglo.covisit our Shipping page here .

Sales Tax
orders shipped withing Ontario are charged Provincial Sales tax 8% + GST 6% on merchandise,  shipping and handling.  Please add:  Orders shipped outside of Ontario will be charged only G.S.T. or H.S.T.  (not applicable to International orders).

MF Distributions Inc. Return Policy

30-Day Money Back Guarantee

30 - day money back applies to all MF Distributions Inc. products unless stated in the product column of shopping cart. If you are not completely satisfied with your MF Distributions Inc. products, please return them for a full refund (excludes a 15% Open Box and shipping Fee).

Products may be returned or exchanged within 30 days of purchase, provided the merchandise is in "like-new" condition - the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories.  A 15% Open Box Fee will be charged on all returns and exchanges unless the product is defective and is exchanged for the identical product.

MF Distributions Inc. reserves the right to decline any return or exchange where the product is not in "like-new" condition.  "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals, and accessories.  Returns / exchanges require an RMA (Return Merchandise Authorization) Number, which is valid for 10 days.  To obtain an RMA Number, email info@orangeglo.com.  Shipping charges incurred in connection with the exchange or return of merchandise are non-refundable.

Refunds will take up to 14 business days to process from the date that MF Distributions Inc. receives the merchandise, and will be credited to the credit card or debit card account used for the original purchase.

Please note that we are not responsible for expenses, fees or other costs incurred by our Customers as a result of defective or incompatible products.

If returning the products please use either registered mail, certified, or return receipt mail.  MF Distributions Inc is not responsible for lost mail that is not received or products damaged during return shipment.  Shipping fees for the initial order and the product return will not be reimbursed.

Send all physical products returns to: MF Distributions Inc./ Returns Department

140 Buttermill Ave.
Concord, Ontario
L4K 3X6
CANADA